Join and let us shape the future together!

TAKKT Group specializes in B2B omnichannel distribution for business
equipment. Sales are carried out mainly via e-commerce, and customers
are also addressed through print marketing and key account managers.
TAKKT addresses the market through customer-oriented operating divisions
that will be supported by various Group functions. The divisions and
brands operate in attractive markets and focus primarily on the sale of
durable and less price sensitive equipment as well as special items that
are needed regularly to corporate customers in various industries and
regions.

Join us as:

Senior Customer Experience Manager (f/m/d)  

Your Tasks:

• Implementation and optimization of our need-based customer segmentation
• Developing omni-channel customer journeys and identify the relevant touchpoints in order to provide the desired information, services and offers there.
• Building a consistent and branded customer experience at all touchpoints in close cooperation with the brand team, Sales, e.com and Marketing
• Thinking from the customer’s point of view the entire value chain and supporting our departments to do so as well.
• Continuously improve customer satisfaction by monitoring satisfaction and gather customer insights

Your Profile:

• Bachelor or master’s degree (e.g. in commercial, business or economics) or equivalent education
• Min. 3 years of professional experience
• Professional experience in customer experience management, ideally in omni-channel business models, especially in B2B
• High organizational skills, ability to work in cross-functional, international settings
• High Project Management skills
• Very good Communication skills, written and spoken
• Very good English language skills

What we offer:

• Career and development: Thanks to our affiliation with the Haniel Group, access to a cross-company network and individual development programs
• Work-life integration: As part of a modern arrangement for flexible and mobile working
• Work location: Modern company building in a central location with very good transport links
• Well-being and health: In-house canteen, fully automatic coffee machines and water dispensers on every floor, as well as various health and sports offers
• Sustainability and social commitment: Sustainability is part of our corporate strategy, which is why we actively promote and reward environmental awareness and social commitment among our employees
• Family service: Whether childcare, homecare, eldercare or relocation, the PME family service is there to help and advise in every situation.

We value the uniqueness and diversity of our employees and promote a working environment characterized by respect and tolerance. Therefore, we want to appeal to all people equally and encourage them to apply for the position.

Apply now in just 5 minutes with your CV!